Returns/refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. 

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Subscriptions

On the rare occasion where a months coffee does not arrive on a  subscription, we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day. Once the subscription has been taken out it cannot be cancelled, please read the description in full before taking out a subscription. Should you have any specific requests please make these known at least 48 hours before the first shipping date. Subscriptions are sent out on the first Tuesday of the month. If you would like to update or change any information on your subscription please contact us at management@kofra.co.uk.

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Payments

You can pay with Mastercard, VISA, American Express, and Apple Pay and PayPal.

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Legal

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kofra Coffee Roaster’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term ‘Kofra Coffee Roasters and Brewers’ [‘Kofra’, ‘we’ or ‘us’] refers to the owner of the website whose registered office is 10a Castle Meadow, Norwich, England, NR1 3DE. Our company registration number is 10703807 registered at Companies House. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

 

CONTENT

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

You are prohibited from reproducing or distributing in whole or in part any of the material found on this website unless expressly permitted.

This website may use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

 DISCLAIMER

The provisions of this section should be read carefully as they exclude or limit our legal liability in connection with your use of this website.

 Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to customers in accordance with their statutory rights.

 While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

 We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

 economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings); loss of goodwill or reputation;
- special, incidental or consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.

 Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

To provide increased value to users of this website, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and shall not be responsible or liable, directly or indirectly, for:

(i)                 the privacy practices of such websites,

(ii)               the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources,

(iii)             the use that others make of these websites or resources, and / or

(iv)              any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

GENERAL

This website and your use of it will be governed by the laws of England, Scotland and Wales and in the event of a dispute arising between us, the courts of England will have exclusive jurisdiction in resolving that dispute. The pages on this website comply with relevant UK legislation and regulations and are intended only to be used by people in the UK.

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TERMS OF USE

We may change these terms of use at any time and will display only the current version on our website. If you access our website or use our online quotation service after we have changed these conditions you will be accepting the changed versions.

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Last updated: 04/04/2020

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